SupportSoft Solutions Engineer
10/08-12/12
➢ Remotely connected to customer’s computers
➢ Identified and removed Adware, Rogues, Trojans and Rootkits
➢ Troubleshot Operating System, driver, upgrade and compatibility issues
➢ Documented stepwise analysis and escalated to Technical Leads
➢ Set up wireless peripherals including routers, printers and cameras
➢ Supported Microsoft Office and third party applications
ZeroChaos Google Ads Rater
➢ Evaluate ads for semantic relevance of search terms
➢ Rate Landing Pages for effective text and images
➢ Determine user intent based upon query
Xerox Business Services
06/15 – 08/15
➢ Accepted calls from Apple customers concerning wireless devices
➢ Assisted with iOS upgrade issues and iTunes synching
➢ Escalated technical issues as appropriate
Goodwill Book Department Manager
09/14 – 02/15
➢ Promoted from cashier to book department supervisor
➢ Received and sorted book donations
➢ Priced books in accordance with company policy
➢ Organized and stocked books
Startek Consumer Receivables Management
11/13 – 04/14
➢ Accepted inbound calls for AT&T regarding wireless accounts
➢ Took payments and set up payment arrangements
➢ Provided technical support for various phone issues
B.S., Computer Information Systems: Metropolitan State College of Denver (2003)